Steve, not only did you come off with an edge regarding the article written for Angie's list but you came awfully close to being slanderous. The article was written if you will have read his bio by a very well established professional painter. The issue regarding the deposit was put in question by a responder. I have read your response in full as you suggested, and companies as large as yours are just as likely to use the tricks of the trade as the small guy as you suggest, if not more so. A large company has less oversight and workers get lazy with the boss not looking over their shoulder. I have had experience in this area, and thought that i was dealing with a very reputable company that had been recommended by a couple friends, my insurance company, and my adjuster who had dealt with the company. I had terrible problems with the company, who do full restorations and like your company paint in all areas. To finalize your statement that Established businesses do not cheat customers is completly false and is a very misleading statement. I am suprised that Angies list allowed you to post such an outragious comment. All you have to do is look in the Civil lawsuits section of the Established businesses that are being sued or are under investigation for fraud and cheating their customers!
Dave, you said it best! Every pro painting contractor truly worth their salt would and should cut and paste exactly what you say here about where customary and legitimate practices and expectations should be in regards to what customers should expect from contractors and how contractors should professionally deal with their customers. By the way, Dave, if you work in the Atlanta area, I would like to hire you! Thank you for your valuable advice!
Before we start work, we will provide you with a color consultation with Sue Shores, one of the best designers in Kansas City. Her advice will help you decide on the colors that best suit your home and its style. Once you make a final color selection, we will begin the preparatory work for your exterior project. This preparation includes cleaning the exterior of your home, scraping loose paint and identifying wood rot you may wish to replace. By inspecting for damage to your house, we ensure your peace of mind.
IF the average cost is $1700 to paint an interior, then that means the cost of paint is approx. $200 (12% of the job). Or better said 5 gallons of paint (if the average cost is $40 retail). The average room takes 1.5 gallons which will cover 3 average rooms. Doesn't sound to average to anyone with knowledge of this industry or a average house. You are misleading consumers and should do a better job in your research. No wonder so pay people think prices to get work done by professionals is high. Its not high, its actually average which is more like $3700.