This all comes down to the rules.....1. references....does the contractor have them??? I ALWAYS furnish all my prospective customers them....no excuses...2. insurance....again, I always furnish proof....3. Read the proposal carefully...I ALWAYS list materials down to tape used, the brand, the grit of sandpaper, the manufacturer, etc....its INEXCUSABLE to not list all of these items....I am a member of the PDCA, the Painting and Decorating Contractors of America, the foremost authority in the coatings industry and they also approve of what I listed....if you do not follow these guidelines, you will NOT get a job reflective of "professional". Look for the PDCA where any painting contractors are, if they are not a member, RUN!
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Based in the United Kingdom, Ian Linton has been a professional writer since 1990. His articles on marketing, technology and distance running have appeared in magazines such as “Marketing” and “Runner's World.” Linton has also authored more than 20 published books and is a copywriter for global companies. He holds a Bachelor of Arts in history and economics from Bristol University.
Painting Contractor Company
Steve, not only did you come off with an edge regarding the article written for Angie's list but you came awfully close to being slanderous. The article was written if you will have read his bio by a very well established professional painter. The issue regarding the deposit was put in question by a responder. I have read your response in full as you suggested, and companies as large as yours are just as likely to use the tricks of the trade as the small guy as you suggest, if not more so. A large company has less oversight and workers get lazy with the boss not looking over their shoulder. I have had experience in this area, and thought that i was dealing with a very reputable company that had been recommended by a couple friends, my insurance company, and my adjuster who had dealt with the company. I had terrible problems with the company, who do full restorations and like your company paint in all areas. To finalize your statement that Established businesses do not cheat customers is completly false and is a very misleading statement. I am suprised that Angies list allowed you to post such an outragious comment. All you have to do is look in the Civil lawsuits section of the Established businesses that are being sued or are under investigation for fraud and cheating their customers!
This is an area that interior painters can easily cut short to save time. Most contracts don't state the extent of the wall repairs included, so it's up to the painter's discretion how much they will do. If it seems like too much work, they'll usually point out the repairs but don't include it in the bid. They'll then ask you if you'd like it fixed after they start your project and let you know how much more it will cost.
The article and comments were great information to have before deciding how to go about getting a painting job done. I think the important point is that there are several key choices (who to do the work; color, sheen, quality, of paint; how many coats; amount of prep/repairs to be done and by whom, how long the job will take, provisions for changes, how detailed the contract needs to be; advanced deposit/progress payments/final payment; final inspection, etc.) that need to be made and it requires advanced research and planning in order to become well enough informed to make the right choices. Then it requires spending sufficient time to check materials and inspect the quality of the work while it is on-going, raher than waiting to do it all at the end. President Reagan's philosophy of "Trust, but verify." applies.
Keep an eye on the new cans as they're being brought in. Make sure they look new and don't have paint in the rim of the can. If it's a five-gallon bucket, check to see whether the lid is still sealed on with the plastic strip. The only time it's acceptable to mix water in the paint is when you're using a deep or ultra deep base paint to reduce its stickiness, which is rare with new paint technology. Dark primary colors are composed almost entirely of tint that makes it very hard to work with without adding water.
Payment. Every client is different. Every job has it's own unique set of circumstances. I always start off the discussion with my clients saying that I'm flexible on how they would like to proceed with payments but that I prefer half down. I refuse to change order. Change orders are my last resort. Instead I ask questions at our initial meeting and try to be sure to cover all bases before I submit my estimate.
DON"T EVER PAINT THE WALLS TO FRESHEN UP YOUR HOME & NEGLECT THE TRIM, MOULDING & DOORS DO NOT HIRE PEOPLE BASED ON THEIR WORD ALONE, IN THESE TIMES IT IS NOT ENOUGH. DON'T AGREE TO PAY HOURLY NOR HALF UPFRONT...FOR PAINT ETC..LOL OR THEY MAY NEVER SHOW UP AGAIN. IF A COMPANY ASK HOW MANY EMPLOYESS WILL BE PAINTING THE HOUSE SO YOU CAN GET A MORE ACCURATE TIME FRAME TO COMPLETE JOB. NOW I NEED TO HIRE SOMEONE TO CLEAN UP A FRIEND OF A FRIEND'S MESS WORK WAS SUBPAR. ALWAYS ASK TO SEE LICENSE AS ALOT OF THOSE I INTERVIEWED CLAIMED ON THE PHONE TO HAVE JUST SO THEY COULD CHARGE MORE, & GAIN ACCESS . THEN THE SALEMAN SIDE COMES OUT. WHEN QUESTIONED FOR PROOF THEY THEN WANT TO NEGIOTATE PRICE. ASK IF RECALKING THE WINDOWS IS INCLUDED IN PRICE...
I had originally budgeted a lower amount for this project....painting had always been a DIY project in this home, so I didn't have a clue. Now that I'm older and less nimble, I decided to hire it out. Waldner's Handyman Services was very professional and worked with me to understand how costs were factored into my painting project. I am very satisfied with the finished result and will use them again for future jobs.
Getting multiple bids is even more important in the state of Georgia, since contractors of any sort are not required to obtain licensing in order to operate. That makes hiring a painter in the Peach State a bit of a crapshoot, since anybody with a ladder and a paint brush can claim to be professional-grade painter, whether they've got the experience not. This is also why it's not just important to collect multiple bids, but to ask for references and follow up on them. Talking to former customers about their experiences is the best way to go if you want to be absolutely sure you're going to get a quality paint job and with a great price.
Buying a can of premium paint, then bait and switch over to low-line products? Again, complete nonsense. Think about it for a moment; the Painter needs 5 gallons of wall finish. So, he buys one can of premium and the rest 'cheap'? How is he going to hide the 4 other gallons? What's he going to hide it in??? He only has ONE gallon of premium. It's not as though he's going to keep older can labels, they would be covered in paint of a different colour.
Federal law requires all renovation, repair, and painting firms (including sole proprietorships) working in housing, or facilities where children are routinely present, built before 1978, to be certified. Firm certification is a key requirement to ensure the training of individuals and the use of lead-safe work practices. Firms must apply to EPA for certification to perform renovations or dust sampling. To apply, a firm must submit a completed application and fee to EPA online.
The article was well-intended, but it makes it sound like painters are the crooks and consumers are innocent victims. That is blatantly un-true. Maybe there should be a follow-up article that educates consumers how not to be shysters by expecting a ton more than they said at the start, or not paying the balance of the job unless something else is done that was not in the contract. Tradesmen have a rough road when dealing with consumers that have short arms but long lists of by-the-way items. No, I'm not a painter...